Returns and Exchanges
If for any reason your purchase did not meet your expectations, please return for a full refund or exchange. The following conditions apply
Final Sale items may not be exchanged or returned.
Returns are accepted within 14 days from the date you receive your order. Returned merchandise must new and unused, with all original tags attached.
Shipping charges are non-refundable.
Gift returns will receive a non-refundable gift card.
DAMAGED PACKAGE
Once your order is received, you should immediately check to ensure all items are there, and that no damage has been made to your package throughout the delivery process. If there is damage to the packaging, and this has affected your purchase, please make a note on the packing slip and ask the courier driver to sign the packing slip so that there is no confusion. Please then complete the form below, and submit a photo. One of our team will be in touch within 24 hrs to assist you with the situation.
DAMAGED OR DEFECTIVE ITEM
If your package is in perfect condition, but you discover the item/s inside are damaged or defective, please promptly complete the form below so that we can reserve a replacement item for you and assist with the exchange.
GENERAL RETURNS
If the item you ordered is not to your liking, and you would like to return or exchange, please complete the form below. We will be in touch with you within 24 hrs to explain the process involved with sending it back to us and receiving your refund or getting a different size/product.
CUSTOM FITTED JACKETS
We are unfortunately unable to provide a return or refund on custom fitted jackets, however, please explain the problems you are having with your custom jacket using the form below and we will be in touch within 24hrs to come to a resolution. In most cases, we are able to get the jacket back to our factory and make changes that get the product to your preferred specifications.